Quality

Principles

	1.	Our goal is to fully satisfy our customer's expectations through the quality of our products and services.

	2.	Quality and quality improvement is every associates' responsibility and ultimate goal - from the board of directors to apprentices.

	3.	Our directives, processes, systems and goals are based on requirements from international standards, customer expectations, our knowledge and experience. Knowledge of and compliance with these directives and processes is the foundation of our quality.

	4.	Quality means doing things right in the beginning, thus preventing failures in the end. Continuous improvement of the quality of processes lowers costs and increases productivity.

	5.	Avoiding failures is more important than eliminating defects. We systematically apply methods and tools for preventive quality assurance systematically, learn from mistakes and eliminate their root causes without delay.

	6.	Our suppliers contribute substantially to the quality of our products and services. Therefore our suppliers must live up the same high quality standards we have adopted.