Standby Agreements

 

Your key to higher productivity

Rexroth also offers standby agreements in which provisions are made for experienced service engineers to get started on troubleshooting and fault resolution on site within predefined periods of time. This reduces downtimes for you, because responsive support is guaranteed around the clock.

Standby Agreement SBA1:

- Call response during agreed time

- Competent support on the phone for troubleshooting

- Departure/arrival for troubleshooting on-site during agreed time

Standby Agreement SBA2:

- Call response during agreed time

- Competent support on the phone for troubleshooting

- Departure/arrival for troubleshooting on-site during agreed time

- Travel and labor costs for any necessary emergency visits on-site are included

Our services

  • Hotline
  • Competent support within agreed response time
  • Defined standby duty (departure time)
  • Fixed fee during the contract period
  • Complete service from one source

Your benefits

  • Quick accessibility of specialists in emergency situations
  • Enhanced availability of the machine thanks to quick customized troubleshooting by phone
  • Reduced machine downtime by short-term availability of a competent service technician on-site
  • Predictability of support costs