Welcome to the Rexroth Store

Overview (only in German)

Price partner (only in German)

Configurable products (only in German)

OCI

Overview of ordering steps (only in German)

Enquiry process direct customer

Enquiry process Guest

Overview (only in German)

Order history and order tracking (only in German)

Invoice history (only in German)

Collection, processing and use of personal data

Categories of data processed

The following categories of data are processed:

• Internal communication data (e.g. name, e-mail, IP-address)

• For public communication: Nickname, Avatar

• Blog history

• User master data

Processing purposes and legal bases

We and the service providers commissioned by us process your personal data for the following processing purposes:

 Provision of this Online Offering (for content requiring registration)

(Legal basis: Contract fulfilment)

 Operation of an online community for registered members for the purpose of communicating with each other and for marketing purposes

(Legal basis: Contract fulfilment)

 To identify faults and for security reasons

(Legal bases: Compliance with our legal obligations in the field of data security and legitimate interest in the elimination of disruptions and the security of our offerings)

 Safeguarding and defending our rights

(Legal basis: Legitimate interest on our part in establishing and defending our rights)

Deregistering

You can delete your user account via the option My Settings — Personal — Close Community Account. This disconnects your posts from your original user account and assigns them to an anonymised user. If you have posted a personal photo, the system will replace it with a default avatar.

The general information provided above also applies

Contact forms

Collection, processing and use of personal data

Categories of data processed

The following categories of data are processed:

 Contact details (mandatory fields* e.g.: email address, name, telephone, address, country, request) and other voluntary information

Processing purposes and legal bases

 Provision of information

(Legal basis: Balancing of interests)

 Pick-up service (returns)

(Legal basis: Contract fulfilment)

 Registration

(Legal basis: Contract fulfilment)

 Provision of samples

(Legal basis: Pre-contractual measure)

 Consultation and repair requests

(Legal basis: Legitimate interest in targeted processing of the requests)

 Literature order (MyRexroth)

(Legal basis: Contract fulfilment)

Data transfer and storage

No personal data will be passed on to unauthorised third parties.

Your query, which is sent using your own email system, will be forwarded to the correct contact person within the Bosch Rexroth organisation.

We store your data only for as long as necessary and/or in accordance with legal retention periods.

The general information provided above also applies

Collection, processing and use of personal data

Categories of data processed

The following categories of data are processed:

 Communication data (IP address; mandatory fields* e.g.: Email address, first name, last name, company, address, telephone number)

Processing purposes and legal bases

 Answering user queries via chat

(Legal basis: Fulfilment of contract or implementation of pre-contractual measures for the contact you have requested)

 Obtain feedback to resolve your query

(Legal basis: Legitimate interest in improving our Online Offering/products and services)

 Introduction of a bot

(Legal basis: Legitimate interest in the creation of anonymised FAQ)

 Storage of the communication data as a mandatory field

(Legal basis: Legitimate interest in expanding our business relationship)

 Temporary processing of the IP address for automated country routing

(Legal basis: Legitimate interest in a correct response to your query by the relevant internal contact, possibly across multiple business units)

Data transfer and storage

No personal data will be passed on to unauthorised third parties.

Your data will be processed within the Bosch Rexroth organisation. We store your data only for as long as necessary and/or in accordance with legal retention periods. After the chat has ended, the personal data, the chat history and the resulting support and service requests are stored in our customer database, provided that we have been able to assign them to a person.

The general information provided above also applies.

Version dated: 01/09/2020