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Data Protection Notice of Bosch Rexroth GmbH

Bosch Rexroth appreciates your interest in its products and your visit to this website.

General Information about our Online Offer

Bosch Rexroth GmbH" (hereinafter "Bosch Rexroth GmbH" or "We" or "Us") welcomes you to our internet pages and mobile applications (together also referred to as "Online Offers"). We thank you for your interest in our company and our products.


1. The Bosch Rexroth GmbH respects your privacy

The protection of your privacy throughout the course of processing personal data as well as the security of all business data are important concerns to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations.

Data protection and information security are included in our corporate policy.


2. Controller

Bosch Rexroth GmbH is the controller responsible for the processing of your data, exceptions are outlined in this data protection notice.

Our contact details are as follows:

Bosch Rexroth GmbH

Industriepark 18

4061 Pasching

Your Contact to the Bosch Rexroth GmbH

office@boschrexroth.at


3. Collection, processing and usage of personal data

3.1 Processed categories of data

The following categories of data are processed:

• Communication data (e.g. name, telephone, e-mail, address, IP address, Marketing-ID)

For further details, please refer to the respective offers listed below.

3.2 Principles

Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses and contract data, which is an expression of a person's identity.

We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.

3.3 Processing purposes and legal basis

We as well as the service providers commissioned by us, process your personal data for the following processing purposes:

3.3.1 Provision of these Online Offers

(Legal basis: Legitimate interest on our part in direct marketing as long as this occurs in accordance with data protection and competition law.

3.3.1.1 Joint Controller

Information on joint controller towards data subjects according to Art. 26 para. 2 sentence 2 GDPR

Bosch Rexroth GmbH

Industriepark 18

4061 Pasching

Austria

and the parties which are the legal entities of Bosch Rexroth Group or OEMs which provide services on a contractual basis (the list of the joint controller can be provided on request) and parties which are legal entities of the Bosch Group (list of joint controllers can be found under the following link in section “List of Parties” https://singlekey-id.com/en/data-protection-notice/)

What is the reason for the joint controller?

Within several processing activities the above-named parties shall cooperate closely. This also applies to the processing of your personal data. The parties have jointly determined the order in which this data will be processed at each stage of the process. They are therefore considered joint controllers for the protection of your personal data within the process stages described below (Art. 26 GDPR).

As a data subject within the meaning of the GDPR, you are entitled to the following information from the parties.

For further details, please refer to the respective offers listed below.

For which process stages is there joint controller?

All controller process data of data subjects or prospects collected on different sources (e. g. websites, events etc.). All controllers share the data to process these for individual purposes.

For further details, please refer to the respective offers listed below.

What did the parties agree upon?

As part of their joint controller under data protection law, the above-mentioned parties have agreed which of them will fulfil the respective obligations under the GDPR. This applies in particular to the exercise of the rights of the data subjects (Art. 15 - 21 GDPR) and the fulfilment of the information duties pursuant to Art. 13 and 14 GDPR.

This agreement is necessary because personal data in different process sections and systems are operated by either Bosch Rexroth Group or the Bosch Group..

Processing activity:

 SingleKey ID

 Global Customer Relationship Management

 Anonymized analytics of communication services based on our Online Customer Support

 Registration

 BODAS-Connect

 ctrlX AUTOMATION

For further details, please refer to the respective offers listed below.

Fulfilment of duties by: By the party you initially contacted with your request.

What does this mean for you as a data subject?

Even if there is a joint controller, the parties fulfil the data protection obligations according to their respective responsibilities for the individual processing activities as follows:

• Within the joint controller:

All parties are responsible for the processing of personal data.

• All parties shall make the information required under Articles 13 and 14 GDPR available to the data subjects in a precise, transparent, comprehensible and easily accessible form in clear and simple language and free of charge. Each party shall provide the other party with all necessary information from its sphere of activity.

• The parties shall inform each other immediately of any legal positions asserted by you as a data subject. They shall provide each other with all information necessary to respond to requests for information.

• As a data subject, you will always receive the information from the party that you initially contacted. Irrespective of this internal regulation, you can assert your rights against any party directly.

3.3.2 Resolving service disruptions as well as for security reasons

(Legal basis: Fulfillment of our legal obligations within the scope of data security and legitimate interest in resolving service disruptions as well as in the protection of our offers).

3.3.3 Self-promotion and promotion by others as well as market research, reach analysis and lead management done within the scope statutorily permitted or based on consent

(Legal basis: Consent / legitimate interest on our part in direct marketing if in accordance with data protection and competition law).

3.3.4 Safeguarding and defending our rights

(Legal basis: Legitimate interest on our part for safeguarding and defending our rights).

For further details, please refer to the respective offers listed below.

3.3.5 Communtiy

(Legal Basis: Consent) For more information, see the “Communities” section.

3.4 Registration

If you wish to use or get access to benefits requiring to enter into the fulfillment of a contract, we request your registration.

With your registration we collect personal data necessary for entering into the fulfillment of the contract (e.g. first name, last name, email address) as well as further data on voluntary basis, if applicable. Mandatory information is marked with an *.

3.4.1 Registration and login with SingleKey ID

The use of SingleKey ID and further functions, in particular the administration of your master data and the provision of an overview of your applications takes place on joint responsibility of Bosch.IO GmbH and those persons responsible for the applications you use.

For more information exercising your rights please refer to section 3.3.1.1.

Whenever You register and login with SingleKey ID the contractual terms of the SingleKey ID (https://dc-mkt-prod.cloud.bosch.tech/xrm/media/global/documents/legal_notice/tc_registrationanduseofdigitalservices.pdf ) and privacy Notice of SingleKey ID (https://singlekey-id.com/en/data-protection-notice/) apply to the processing of Your personal data.

For the purpose of the use of SingleKey ID and functions a joint controller contract has been concluded between Bosch.IO GmbH and us.

What is the basis for joint responsibility?

In connection with the provision of SingleKey ID as an exclusive single sign-on solution of the Bosch Group.

For which process stages is there joint responsibility?

Processing step: Responsibility lies with:

Registration and login with SingleKey ID: Bosch.IO GmbH

Overview and administration of master data and applications with SingleKey ID: Bosch.IO GmbH

What have the parties agreed?

This agreement is required because during the provision and operation of SingleKey ID and its

functions, personal data is processed in various process steps and by various systems operated either by Bosch.IO GmbH or by all parties named in the list of parties.

Who are the contracting parties?

The current list of parties is published on the SingleKey ID website under https://singlekey-id.com/en/data-protection-notice/.

3.5 Log files

Each time you use the internet, your browser is transmitting certain information, which we store in so-called log files.

We store log files for a short period of time to determine service disruptions and for security reasons (e.g., to investigate attack attempts) and delete them afterwards. Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident is resolved and may, on a case-by-case basis, be passed on to investigating authorities.

Log files are also used for analysis purposes (without the IP address or without the complete IP address). Also see module “Self-promotion and promotion by others as well as market research, reach analysis and lead management done within the scope statutorily permitted or based on consent”.

In log files the following information is saved:

• IP address (Internet Protocol address) of the terminal device used to access the Online offerd-device from which the Online Offer.

• IP address (Internet Protocol address) of the terminal device used to access SingleKey ID

• Internet address of the website from which the Online Offer is accessed (so called origin or referrer URL),

• Name of the service provider by which was used to access the Online Offer,

• Name of the files or information that were accessed,

• Date and time as well as duration of recalling the data,

• Transmitted data volume,

• http status code (e.g., “Request successful” or “File requested not found”)

For further details, please refer to the relevant offers listed below.

3.6 Children

This Online Offer is not meant for children under 16 years of age.

3.7 Data transfer to other controllers

Principally, your personal data is forwarded to other controllers only if required for the fulfillment of a contractual obligation, or if we ourselves, or a third party, have a legitimate interest in the data transfer, or if you have given your consent. Particulars on the legal basis and the recipients or categories of recipients can be found in the Section – “Processing purposes and legal basis”. Third parties may also be other companies of the Bosch Group an CE-Partner Organisation. When data is transferred to third parties based on a legitimate interest, this is explained the respective offers listed below.

Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.

3.7.1 Service providers (general)

We involve external service providers with tasks such as sales and marketing services, contract management, programming, data hosting and hotline services. We have chosen those service providers carefully and monitor them on a regular basis, especially regarding their diligent handling of and protection of the data that they store. All service providers are obliged to maintain confidentiality and to comply to the statutory provisions. Service providers may also be other Bosch group companies.

3.8 Transfer to recipients outside the EEA

We might transfer personal data to recipients located outside the EEA into so-called third countries. In such cases, prior to the transfer we ensure that either the data recipient provides an appropriate level of data protection or that you have consented to the transfer.

You are entitled to receive an overview of third country recipients and a copy of the specifically agreed provisions securing an appropriate level of data protection. For this purpose, please use the statements made in the “Contact” section.

3.9 Duration of storage, retention periods

Principally, we store your data for as long as it is necessary to render our Online Offers and connected services or for as long as we have a legitimate interest in storing the data (e.g. we might still have a legitimate interest in postal mail marketing after fulfillment of our contractual obligations). In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfillment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).

3.10 Data processing under other legal regulations

We collect data based on other legal regulations. These include, for example, regulations for export controls, EC regulations (terrorist list screening), military, known consignors (air freight security law), taxes, ILSG, general equality law, labour law and many more. We treat the data according to the specifications of the respective legal regulation and analogously their storage obligations. Personal data will be deleted immediately after the end of the storage obligations.


4. Communities

We offer you the opportunity of becoming a member of one of our communities (such as ctrlX AUTOMATION Community, Blogs).

There, you can sign up, create a user profile and communicate with other members. Your data generated therein is only used in the scope of the consent granted by you for the respective community and subscribed product information. You can withdraw via user profile your consent for future processings at any time. Alternatively, please contact us via the contact details provided in the Contact section.

Through an input mask in the respective community you are able to choose whether you want to show particular statements of your user profile to all members of the community or only to your "community friends" or whether they should remain private.

All other data which is generated by you in the communities, e.g. by asking questions or creating pictures, are automatically publicly accessible and will be linked to your user profile.


5. Usage of cookies

In the context of our online service, cookies and tracking mechanisms may be used.

Cookies are small text files that may be stored on your device when visiting our online service.

We operate some of our websites, only with technically required cookies. On these websites no cookie manager dialogue is in use.

Tracking is possible using different technologies. In particular, we process information using pixel technology and/or during log file analysis. On these websites a cookie manager dialogue is in use.

5.1 Categories

We distinguish between cookies that are mandatorily required for the technical functions of the online service and such cookies and tracking mechanisms that are not mandatorily required for the technical function of the online service.

It is generally possible to use the online service without any cookies that serve non-technical purposes.

5.1.1 Technically required cookies

By technically required cookies we mean cookies without those the technical provision of the online service cannot be ensured. These include e.g. cookies that store data to ensure smooth reproduction of video or audio footage.

Such cookies will be deleted when you leave the website.

5.1.2 Cookies and tracking mechanisms that are technically not required

We only use such cookies and tracking mechanisms if you have given us your prior consent in each case. With the exception of the cookie that saves the current status of your privacy settings (selection cookie). This cookie is set based on legitimate interest.

We distinguish between two sub-categories with regard to these cookies and tracking mechanisms:

5.2 Comfort Cookies

These cookies facilitate operation and thus allow you to browse our online service more comfortably; e.g. your language settings may be included in these cookies.

5.3 Marketing cookies and tracking mechanisms

- General

By using marketing cookies and tracking mechanisms we and our partners are able to show you offerings based on your interests, resulting from an analysis of your user behaviour:

- Statistics:

By using statistical tools, we measure e.g. the number of your page views.

- Conversion tracking:

Our conversion tracking partners place a cookie on your computer ("conversion cookie") if you accessed our website via an advertisement of the respective partner. Normally these cookies are no longer valid after 30 days. If you visit certain pages of our website and the cookie has not yet expired, we and the relevant conversion partner can recognize that a certain user clicked on the advertisement and thereby was redirected to our website. This can also be done across multiple devices. The information obtained by means of the conversion cookie serves the purpose of compiling conversion statistics and recording the total number of users who clicked on the respective advertisement and were redirected to a website with a conversion tracking tag.

- Social plugins

Some of the pages of our online service involve content and services of other providers (e.g. Facebook, Twitter) which also may use cookies and active modules. For more details regarding social plugins please refer to the section on “social plugins”.

- Retargeting

These tools create user profiles by means of advertising cookies or third-party advertising cookies so called "web beacons" (invisible graphics that are also called pixels or tracking pixels), or by means of comparable technologies. These are used for interest-based advertising and to control the frequency with which the user looks at certain advertisements. The relevant provider is the controller responsible for the processing of data in connection with the tool. The providers of the tools might disclose information also to third parties for the purposes mentioned above. Please note the data protection notices of the relevant provider in this context.

- Cross-Device-Tracking

In this case, based on a pseudonymous user ID, a pseudonymous profile of the user is created with information from the use of different devices.

- Visitor Stitching

Assignment of different contact points, such as websites, apps and device IDs to a cross-device user profile. Based on your device ID, contact ID, content ID or information within web forms, we can draw conclusions about your person.

- Personalize

In order to offer you a personalized customer journey and a newsletter according to your click and purchase behavior, we use tracking mechanisms on our websites.

Please note that using the tools might include transfer of your data to recipients outside of the EEA where there is no adequate level of data protection pursuant to the GDPR (e.g. the USA). For more details in this respect please refer to the following description of the individual marketing tools.

5.3.1 Name: Optimizely

Provider: Optimizely Inc.; 631 Howard Street, Suite 100; San Francisco, CA 94105

Function: The cookie tracks your user behavior across website and optimizes your personalized user experiences

Storage period: 1 year or until revocation of consent

For more further information visit:
https://help.optimizely.com/Set_Up_Optimizely/Cookies_and_localStorage_in_the_Optimizely_snippet https://help.optimizely.com/Privacy_and_Data_Protection_Controls

5.3.2 Name: Google Analytics

Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Function: Analysis of behavior (page retrieval, number of visitors and visits, downloads), creation of pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enrichment of pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking and retargeting in conjunction with Google Ads.

Storage period: 1 year or until revocation

5.3.2.1 Name: Google Doubleclick

Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Function: Placement and optimization of user relevant advertisements, remarketing, conversion tracking

For further information visit: https://www.google.com/intl/de/policies/

Storage period: 1 year or until revocation

5.3.2.2 Name: Google Ads

Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Function: Placement and optimization of user relevant advertisements, remarketing, conversion tracking

Storage period: 1 year or until revocation of consent
For further information visit: https://adssettings.google.com/authenticated

5.3.3 Name: Tealium and Tealium Audience Stream

Provider: Tealium, 9605 Scranton Rd. Ste. 600, San Diego, CA 92121, +1 (858) 779-1344

Function: Administration of website tags via a user interface, integration of program codes on our websites. Tool to support campaign planning and analysis based on motion profiles and buying behavior on own websites

Storage period: 1 year or until revocation of consent

5.3.4 Name: LinkedIn Pixel Insight Tag

Provider: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Irland

Function: LinkedIn processes your personal data to create campaign reportings, to track conversions and click-events as well as for target-oriented advertising outside of our websites (retargeting) based on URL, referrer URL, IP-Address shortened or hashed (in case of cross device retargeting), devices and browser features (user agent) and time stamp. We don’t receive any of your personal data from LinkedIn. We only receive anonymized campaign reportings of website-target-groups and advertisement performance.

LinkedIn storage period: Pseudonymization after 7 days. Final deletion after 180 days

For further information visit: https://www.linkedin.com/legal/privacy-policy

5.3.5 Name: HubSpot Analytics

Provider: HubSpot Ireland Limited, One Dockland Central D1, Dublin, Ireland

Function: Tool to support automated marketing purposes. To generate and qualify contacts, we use contact and content IDs within our web forms, that allow us to identify you and perform visitor-stitching, conversion tracking and retargeting.

Storage period: 1 year or until revocation of consent
Further information is available at: https://legal.hubspot.com/dpa; https://www.hubspot.com/data-privacy/privacy-shield; https://legal.hubspot.com/privacy-policy

5.3.6 Analyses Communication- and Servicechannels

Provider: Bosch Rexroth AG, Lise-Meitner-Str. 4, 89081 Ulm

Function: Internal analyses of usage various Communication- and Service channels Bosch Rexroth Organization worldwide. Data reconciliation with internal systems.

Storage period: 1 year or until revocation of consent

5.4 Management of cookies and tracking mechanisms

You can manage your cookie and tracking mechanism settings in the browser and/or our privacy settings.

Note: The settings you have made refer only to the browser used in each case.

5.4.1 Deactivation of all cookies

If you wish to deactivate all cookies, please deactivate cookies in your browser settings. Please note that this may affect the functionality of the website.

5.4.2 Management of your settings with regard to cookies and tracking mechanisms not required technically

When visiting our websites, you will be asked in a cookie layer whether you consent to our using of any comforte cookies, marketing cookies or tracking mechanisms, respectively.

In our privacy settings, you may withdraw the consent with effect for the future or grant your consent at a later point in time.


6. Social Plugins

In our Online Offers we use so-called social plugins from various social networks. They are individually described in this section.

When using plugins, your internet browser creates a direct connection to the respective social networks’ server. Hereby, the respective provider receives the information that your internet browser accessed from the respective site of our Online Offers - even if you do not have a user account with this provider or are currently not logged into your account. Log files (including the IP address) are, in this case, directly transmitted from your internet browser to a server of the respective provider and might be stored there. The provider or its server may be located outside the EU or the EEA (e.g. in the United States).

The plugins are standalone extensions by social network providers. For this reason, we are unable to influence the scope of data collected and stored by them.

Purpose and scope of the collection, the continued processing and usage of data by the social network as well as your respective rights and setting options to protect your privacy can be found by consulting the respective social network's data protection notices.

In case you do not wish social network providers to receive and, if applicable, store or use data, you should not use the respective plugins.

6.1 Social Plugins with Heise Two Click Solution

By using the so-called two click solution (provided by Heise Medien GmbH & Co. KG) we protect your visit to our web pages from being logged and processed by social network providers by default. When using a page of our internet presence which contains such plugins, these are initially deactivated. Only when you click on the respective button, the plugins are activated.

6.2 Facebook plugins

Facebook is operated by Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). Find an overview over Facebook's plugins and their appearance here: https://developers.facebook.com/docs/plugins , find information on data protection at Facebook here: http://www.facebook.com/policy.php .

6.3 Twitter plugins

Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA and Twitter International Company, One Cumberland Place, Fenian Street Dublin 2, D02 AX07 Ireland ("Twitter"). Find an overview over Twitter's plugins and their appearance here: https://developer.twitter.com/en/docs/twitter-for-websites/overview.html , find information on data protection at Twitter here: https://twitter.com/privacy .

6.4 Pinterest plugins

Pinterest is operated by Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland. ("Pinterest"). Find an overview over Pinterest's plugins and their appearance here: https://developers.pinterest.com/tools/widget-builder/ , find information on data protection at Pinterest here: https://about.pinterest.com/en/privacy-policy .

6.5 Instagram plugins

Instagram is operated by Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Instagram"). Find an overview over Instagram's plugins and their appearance here: http://blog.instagram.com/post/36222022872/introducing-instagram-badges , find information on data protection at Instagram here: https://help.instagram.com/155833707900388/ .

6.6 E-Mail to a friend

Your e-mails distributed will only be saved until the sending process is completed and then deleted.

6.7 Share Button

Only when you actively click on the share button data will be sent to the operators of the social media channels. No data is sent to the operators of the social media channels beforehand - not even in an anonymous form.

6.8 Abonnement/Update function

Within the scope of our Online Offers you can sign up to be notified of updates for special content. After you have explicity given us your consent by clicking, you will receive the information to your email given during registration process. In case you deregister yourself, you will not longer receive e-mails.

For details to sign up for Newsletter please find information to respective offer listed below.


7. Usage of our mobile applications

In addition to our online offers we offer mobile applications ("Apps"), which you can download to your mobile device. Byond the data collected on websites, we collect additional personal data through our apps that specifically result from the usage of the mobile device. This is subject to your prior consent.

If our apps collect or process personal data deviating from this Data Protection Notice, please refer to the respective offers listed below.

7.1 Processing of the advertising identifier / advertising ID

For advertising purposes, we use, given your consent, the so-called "advertising identifier" (IDFA) for iOS devices and the so-called advertising ID for Android devices. These are not permanent identification numbers for a certain terminal device provided by iOS or Android. The data which are collected is not brought together with other device-related information. We use identification numbers to provide you with personalized advertisements and to analyze your usage. When you activate (for iOS devices) the option "no ad tracking" in the device settings under "Privacy" - "Advertisements" or (for Android devices) activate "deactivate interest-based advertisements" in the Google settings under "Advertisements", we can only perform the following measures: Measuring your interaction with banners by counting the number of displays of a banner without clicks ("frequency capping"), click rate, assessment of unique usage ("unique user") and security measures, fraud combating and troubleshooting. In the device settings, you are always able to delete your IDFA or advertising ID ("reset ad ID"); a new identification number is generated then which is not combined with data collected earlier. We advise you that you might be unable to use all functions of our app when you restrict the usage of the respective identification number.

7.2 Data processing by App Store operators

We do not collect data, and it is beyond our responsibility, when data, such as username, email address and individual device identifier are transferred to an app store (e.g., Google Play by Google, App Store by Apple, Galaxy Apps Store by Samsung) when downloading the respective application. We are unable to influence this data collection and further processing by the App Store as controller.


8. YouTube

Our Online Offers use the YouTube video platform which is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland („YouTube”). YouTube is a platform which allows the playback of audio and video files.

When you access a respective site of our Online Offers that contains an embedded YouTube player, this creates a connection to YouTube so that the video or audio file can be transmitted and played back. In doing so, data is transferred to YouTube as a data controller. We are not responsible for the processing of such data by YouTube.

Additional information on the scope and purpose of collected data, on further processing and usage of data by YouTube, on your rights and the privacy options available to be chosen by you, can be found in YouTube's data protection notice.


9. Communication tools on social media platforms

We use on our social media platform (e.g. twitter) communication tools to process your messages sent via this social media platform and to offer you support.

When sending a message via our social media platform the message is processed to handle your query (and if necessary additional data, which we receive from the social media provider in connection with this message as your name or files).

In addition we can analyze these data in an aggregated and anonymized form in order to better understand how our social media platform is used.

We will forward the personal data you provide to the Bosch legal entity responsible for the processing of your query (for example, in the event your query refers to a product that is distributed by another Bosch legal entity). The legal basis for the processing of your data is our legitimate interest (Art. 6 para. 1 lit. f GDPR) or, if applicable, an existing contractual relationship (Art. 6 para. 1 lit. b GDPR). The processed personal data is deleted 180 days upon receipt of your message the latest.


10. External links

Our Online Offers may contain links to internet pages of third partiesy, in particular providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is naturally beyond our control. We do not assume responsibility for the processing of personal data by third parties.


11. Security

Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.

We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or unauthorized access. Our security measures are, pursuant to technological progress, constantly being improved.


12. User rights

To enforce your rights, please use the details provided in the “Contact” section. In doing so, please ensure that an unambiguous identification of your person is possible.

Right to information and access

You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.


Right to correction and deletion

You have the right to obtain the rectification of inaccurate personal data. As far as statutory requirements are fulfilled, you have the right to obtain the completion of deletion of your data.

This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following).

Restriction of processing

As far as statutory requirements are fulfilled you have the right to demand for restriction of the processing of your data.

Objection to direct marketing:

Additionally, you may object to the processing of your personal data for direct marketing purposes at any time. Please take into account that due to organizational reasons, there might be an overlap between your objection and the usage of your data within the scope of a campaign which is already running.


Objection to data processing based on the legal basis of “legitimate interest“

In addition, you have the right to object to the processing of your personal data at any time, insofar as this is based on “legitimate interest”. We will then terminate the processing of your data, unless we demonstrate compelling legitimate grounds according to legal requirements which override your rights.

Withdrawal of consent

In case you consented to the processing of your data, you have the right to revoke this consent at any time with effect for the future. The lawfulness of data processing prior to your withdrawal remains unchanged.

Subscriptions can be withdrawn via the link mentioned in the subscription, if applicable in the settings of the respective Online Offer. Alternatively, please contact us using the information in the section “Contact”.

Data portability

As far as statutory requirements are fulfilled you have the right to demand for to receive data that you have provided to us in a structured, commonly used and machine-readable format or – if technically feasible – that we transfer those data to a third party.

12.1 Right to lodge complaint with supervisory authority

You have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority, which is responsible for your place of residence or your state of residency, or to the supervisory authority responsible for us. This is:

Federal Data Protection and Information Commissioner (FDPIC)

Barichgasse 40-42

1030 Wien

Telefon: +43 1 52 152-0

https://www.dsb.gv.at/


13. Changes to the Data Protection Notice

We reserve the right to change our security and data protection measures. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to change.


14. Contact

If you wish to contact us, please find us at the address stated in the "Controller" section.

To assert your rights and to notify data protection incidents please use the following link:

https://request.privacy-bosch.com/entity/BR/

For suggestions and complaints regarding the processing of your personal data we recommend that you contact our data protection officer:

Data Protection Officer
Information Security and Privacy (C/ISP)
Robert Bosch GmbH
Postfach 30 02 20
70442 Stuttgart
GERMANY

or

DPO@bosch.com


Effective date: 2024-08-01

App: Digital Service Assistant

Collection, processing and use of personal data


Processed data categories

Following data categories are processed:

• Contact data (e.g. e-mail, name, company/department, reason for access, your contact at Bosch Rexroth, telephone number)

• User data (registration, IP-address)


Processing purposes and legal bases

We, as well as the service providers commissioned by us, process your personal data for the following processing purposes:

• Provision of images

(legal basis: fulfillment of contractual obligations)


Also, the above mentioned general data protection notices are valid.


Effective date: 2019-08-01

Chat

Collection, processing and use of personal data

Categories of data processed

The following categories of data are processed:

  • Communication data (IP address; mandatory fields* e.g.: Email address, first name, last name, company, address, telephone number)

Processing purposes and legal bases

  • Answering user queries via chat
    (Legal basis: Fulfilment of contract or implementation of pre-contractual measures for the contact you have requested)
  • Obtain feedback to resolve your query
    (Legal basis: Legitimate interest in improving our Online Offering/products and services)
  • Introduction of a bot
    (Legal basis: Legitimate interest in the creation of anonymised FAQ)
  • Storage of the communication data as a mandatory field
    (Legal basis: Legitimate interest in expanding our business relationship)
  • Temporary processing of the IP address for automated country routing
    (Legal basis: Legitimate interest in a correct response to your query by the relevant internal contact, possibly across multiple business units)

Data transfer and storage

No personal data will be passed on to unauthorised third parties.

Your data will be processed within the Bosch Rexroth organisation. During the use of the chat, the chat history is saved by us. We store your data only for as long as necessary and/or in accordance with legal retention periods. After the chat has ended, the personal data, the chat history and the resulting support and service requests are stored in our customer database, provided that we have been able to assign them to a person and automatically deleted after 6 months.

The general information provided above also applies.

Version dated: 01/09/2020

ContactLocator

Collection, processing and use of personal data


Processed data categories

Location data (e.g. current position, postal code)


Processing purposes and legal bases

  • Bosch Rexroth and CE Partner Area Search
    (legal basis: consent)

Data transfer and storage

Google Maps is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). By using this service you can –based on your browser- transfer your real location or choose manually any location in offered selection menue. Your data will be transferred only to Google, if your browser basically permits this, you confirm a note of your browser where necessary or you use button „show address list“ in selection menue. If you don´t want that Google Maps receives your data and if so stores or continues to use, you shouldn´t use this service. You can find an overview of API-requirements here: https://developers.google.com/maps/documentation/geolocation/intro?hl=en

Here you can find more information about privacy at Google: https://policies.google.com/privacy?gl=EN&hl=en#infocollect

Information for sharing of location data: Mozilla Firefox: https://support.mozilla.org/de/kb/does-firefox-share-my-location-websites?redirectlocale=en-US&redirectslug=does-firefox-share-my-location-web-sites

Also, the above mentioned general data protection notices are valid.


Effective date: 2024-07-17

Customer Relation Management

Geolocalization


Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

  • Location data (e.g. current position)
  • Contact data (e.g. ip-address)


Processing purposes and legal bases

  • The processing is based on a legitimate interest of displaying the location of the mobile machines to be monitored in the work environment.


Data transfer and storage

„HERE Map“ is operated by HERE Global B.V. of Kennedyplein 222 -226, 5611 ZT Eindhoven, Netherlands (“HERE”). https://www.here.com/

With use of this service you can determine browser-based the actual location of your machineries. It will be transfered exclusively data to HERE to request the maps displayed.The local determination takes place within the browser.

Information regarding privacy at HERE you will find here:

Privacy https://legal.here.com/privacy/policy

Privacy Charter https://legal.here.com/privacy/policy


Joint data processing

Responsibilities

As part of their joint responsibility under data protection law, Bosch Rexroth and the partner associated with each other for the offer have agreed on which of them fulfils which obligations under the GDPR. This applies in particular to the exercise of the rights of the data subjects (Articles 15 - 21 GDPR) and the fulfilment of the information obligations in accordance with Art. 13 and 14 GDPR.

Collect master data: Partners

Device management: Bosch Rexroth GmbH

Data management: Bosch Rexroth GmbH


Processed data categories

  • Master data (e.g., name, first name, email, phone number)
  • Device management (e.g., serial number, MAC address, software status and other customer-specific information)
  • Data management (e.g., geo position, process data such as speed, pressures, consumption of consumables)


Purpose of processing

Master data:

  • Licensing and registration
  • Allocation of the devices to be managed


Device management:

  • Manage IoT devices
  • Determination of software updates to the stored IoT devices
  • Information about necessary updates at the next registration by the customer’s employees


Data management:

  • Overview and analysis of the use and behaviour of machine fleets


Legal bases

The processing is based on a legitimate interest to provide services and to improve products and services.


Additional provisions in other jurisdictions

Russian Federation

No processing of personal data for Russian citizens as Russian citizens must not enter personal data like real names as login credentials.


Also, the above mentioned general data protection notices are valid.


Effective date: 2021-03-17

Eventmanagement

Collection, processing and use of personal data

Categories of data processed

The following categories of data are processed:

  • Communication data: (E.g. name, address, email, telephone number, position; voluntary: photos, degree programme, study objective, semester, previous knowledge)
  • Contract master data: (E.g. registration, registration tracking, catering (intolerances/food preferences), hotel booking, product interests, URL to personal download area, event participation)
  • Geodata (e.g. IP address)
  • Browser information (e.g. browser type, browser version, operating system, screen resolution, Flash version, end system)

Processing purposes and legal bases

We and the service providers commissioned by us process your personal data for the following processing purposes:

  • Chat function
    (Legal basis: Legitimate interest in giving you the opportunity to network with other participants)
  • Question function
    We give you the option to send an email using your registration details instead of using the open chat function. Normally, you will receive an answer during the event; in rare cases, you will only receive an answer after the event. (Legal basis: Contract fulfilment)
  • Photo box
    (Legal basis: Legitimate interest in giving you a nice memory of the event)
  • Anonymous feedback
    (Legal basis: Legitimate interest in giving you the opportunity to praise us or show us potential for improvement)
  • Intolerances/food preferences in the event of catering
    (Legal basis: Consent)
  • Map for orientation and area search
    (Legal basis: Legitimate interest in supporting you on your rounds to find product exhibitions)
  • Global handling of pre-sales phases to initiate business relationships
    (Legal basis: Legitimate interest in developing business relationships; contacting you, as long as this is done in accordance with the provisions of data protection and competition law; legitimate interest in sharing your data with business units, sales partners or dealers involved in the event if you have expressed an interest in their products in addition to your interest in our products. We will be happy to provide you with an event-specific overview on request. To obtain one, use the contact details provided in the ‘Controller’ section.)
  • Global customer management, address management (event management)
    (Legal basis: Contract fulfilment, consent)
  • Global handling of marketing activities
    (Legal basis: Consent)
  • Global internal data exchange across multiple business units
    (Legal basis: Legitimate interest on the part of Bosch Rexroth in forwarding your data to the right contact in our organisation)
  • Determination of key figures
    (Legal basis: Legitimate interest in evaluating our business processes (operational process management))
  • You may receive a one-off thank-you email after the event and you will also receive the documents you requested in this email
    (Legal basis: Contract fulfilment)
  • Participant selection
    (Legal basis: Legitimate interest in the demand-oriented design and planning of events as well as the examination of admission requirements)

Data transfer and storage

All data will be erased immediately once its purpose has been achieved and, if applicable, transferred to our customer database.

Invoices (catering) are deleted once the legal retention period has ended.

No data is forwarded to Google for the use of the map.

Version dated: 17/03/2022


Also, the above mentioned general data protection notices are valid.


Expokat

Categories of data processed

The following categories of data are processed:

  • Contact details: (Registration — e.g. first name, last name, email, user name)
  • User master data (registration)

Processing purposes and legal basis

We and the service providers commissioned by us process your personal data for the following processing purposes:

  • Provision of the Online Offering
    (Legal basis: Contract fulfilment)
  • Registration
    (Legal basis: Contract fulfilment)
  • To identify faults and for security reasons
    (Legal bases: Compliance with our legal obligations in the field of data security and legitimate interest in the elimination of disruptions and the security of our offerings)


Also, the above mentioned general data protection notices are valid.


Effective date: 2020-07-01

First Level Support

Collection, processing and use of personal data

Categories of data processed

The following categories of data are processed:

  • Communication data (e.g. name, email, telephone, address)

Processing purpose and legal basis

  • Customer support
    (Legal basis: Contract fulfilment)

Also, the above mentioned general data protection notices are valid.


Effective date: 2018-05-14

Contact Forms

Collection, processing and use of personal data

Categories of data processed

The following categories of data are processed:

  • Contact details (mandatory fields* e.g.: email address, name, telephone, address, country, request) and other voluntary information

Processing purposes and legal bases

  • Provision of information
    (Legal basis: Balancing of interests)
  • Pick-up service (returns)
    (Legal basis: Contract fulfilment)
  • Registration
    (Legal basis: Contract fulfilment)
  • Provision of samples
    (Legal basis: Pre-contractual measure)
  • Consultation and repair requests
    (Legal basis: Legitimate interest in targeted processing of the requests)
  • Literature order (MyRexroth)
    (Legal basis: Contract fulfilment)

Data transfer and storage

No personal data will be passed on to unauthorised third parties.

Your query, which is sent using your own email system, will be forwarded to the correct contact person within the Bosch Rexroth organisation.

We store your data only for as long as necessary and/or in accordance with legal retention periods.

Also, the above mentioned general data protection notices are valid.


Effective date: 2022-09-01

Bosch Rexroth Academy (Learn Management System)

Collection, processing and use of personal data

The performance of surveys and the evaluation of the results are primarily anonymous. We will inform you about the type of data collection and processing at the beginning of the survey.

We only collect, process and use your personal data if there is a legal basis for doing so, if this is done in accordance with the provisions of data protection and competition law or if you have given us your consent in this regard at the beginning of the survey or within the questionnaire.

We offer two types of survey

Relational surveys

  • Product and customer surveys, for example, via email, SMS, link/QR code or offline app to a pre-selected target group (e.g. worldwide customers, customers in a certain region, customers with interest in certain products)
  • Limited period of time (e.g. the survey link is available to you for 30 days and after two weeks you will receive a reminder)

Transactional surveys

  • Touchpoint surveys (e.g. in terms of website feedback via feedback button, directly following service activities, chat requests, QR code)
  • Survey can run for an indefinite period of time to continuously keep track of customer opinion

Categories of data processed

If the survey is not anonymous, the following categories of data are processed:

  • Communication data (e.g. reply ID, name, email, telephone, address, language, industry)
  • Metadata (e.g. survey started, survey ended, response rate)
  • Geodata (e.g. IP address if you participate via GPS-enabled terminal device)
  • Contract master data (e.g. contractual relationship, product or contractual interest)
  • Customer history
  • Technical information (e.g. type of browser, browser version, end device operating system, screen resolution, Flash version, Java support, user agent)

Processing purpose and legal basis

  • We process your data to improve our business relationship, to increase the response rate and to design future surveys better.
    (Legal basis: Consent)
  • Global handling of pre-sales phases to initiate and expand business relationships
    (Legal basis: Legitimate interest in expanding business relationships, establishing contact)
  • Provision of information
    (Legal basis: Legitimate interest in responding to your request in an accurate, targeted way by forwarding it to the appropriate contact at Bosch Rexroth internally across all business units)
  • Global internal data exchange across multiple business units
    (Legal basis: Legitimate interest on the part of Bosch Rexroth in forwarding your data to the right contact in our organisation)
  • Determination of key figures
    (Legal basis: Legitimate interest in the evaluation of our business processes (operational process management))

Data transfer and storage

No personal data will be passed on to unauthorised third parties.

Your stored data will be processed within the Bosch Rexroth organisation. In principle, we store your data for as long as necessary to provide our survey and the associated services, and your data may be linked to your customer account if necessary. We store your data only for as long as necessary and/or in accordance with legal retention periods.


Also, the above mentioned general data protection notices are valid.


Version dated: 16/07/2021

MTpro-Online-Designer

Collection, processing and use of personal data

Categories of data processed

The following categories of data are processed:

  • Communication data (e.g. company, name, address, telephone number, email address, country)
  • Master data voluntary information, e.g. Customer number

Processing purposes and legal bases

We and the service providers commissioned by us process your personal data for the following processing purposes:

  • Global customer management, address management
    (Legal basis: Fulfilment of contractual or pre-contractual measures, legitimate interest in the internal exchange of data between Bosch Rexroth business units and the expansion of business relationships)
  • Provision and management of your created layouts
    (Legal basis: Pre-contractual measures, fulfilment of contract)
  • Share your project files with registered users authorised by you.
    (Legal basis: Legitimate interest in simple data exchange within the platform)
  • Assignment and forwarding of requests to CE partners
    (Legal basis: Legitimate interest in responding efficiently to quotation requests)

The general information provided above also applies.

Version dated: 20/01/2022

myRexroth After Sales

You have the opportunity to register in our Ticketing and Claim Management Systems via MyRexroth.

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

  • Communication data
    (e.g. name, e-mail, telephone, IP-address)
  • User master data

Processing purposes and legal bases

  • After Sales Service

(legal basis: fulfillment of contractual obligations)

Also, the above mentioned general data protection notices are valid.

MyRexroth - OCE

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

  • Communication data internal (e.g. name, country, e-mail, IP-address)
  • For public communication: user-/nick-name, Avatar
  • Blog history
  • User master data

Processing purposes and legal bases

We, as well as the service providers commissioned by us, process your personal data for the following processing purposes:

  • Provision of this Online Offer (for content registration required)
    (legal basis: fulfillment of contractual obligations)
  • Operation of a community for registered members for communication among each other (legal basis: fulfillment of contractual obligations)
  • To identify faults and for safety reasons
    (legal basis: fulfillment of our legal obligations in the area of data security and justified interest in the elimination of malfunctions and the security of our offers.)
  • Safeguarding and defending our rights
    (legal basis: justified interest on our part for safeguarding and defending our rights)

Subscription – Function

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

  • User master data (E-Mail)

Processing purposes and legal bases

We, as well as the service providers commissioned by us, process your personal data for the following processing purposes:

  • Change notification of documents in MyRexroth
    (legal basis: fulfillment of contractual obligations).

Also, the above mentioned general data protection notices are valid.

Effective date: 2019-11-06

Newsletter

You can subscribe to newsletters as part of our Online Offering. For this purpose, we use what is known as the double opt-in procedure, according to which we will only send you a newsletter by email, mobile messaging services, SMS or push message if you have first given us express confirmation of the activation of the newsletter service to us by clicking on a link in a notification. If you later decide that you do not want to receive newsletters, you can unsubscribe at any time by withdrawing your consent. For email newsletters, consent is withdrawn via the link provided in the newsletter (footer), in the administrative settings of the respective Online Offering if applicable. Alternatively, please contact us using the details in the ‘Contact’ section.

Collection, processing and use of personal data


Processed data categories

Following data categories are processed:

  • Contact details (mandatory fields* e.g.: Name, company, email address, department, function, address, country) and other voluntary information
  • Tracking/profile data: (e. g. Emails: Email sent + received from mail server + timestamp, email opened + timestamp, email clicked + timestamp; web pages: Page view + timestamp, form submitted + field submitted + timestamp)

Processing purposes and legal bases

We, as well as the service providers commissioned by us, process your personal data for the following processing purposes:

  • Product marketing and optimisation of our services

(Legal basis: Consent)

Also, the above mentioned general data protection notices are valid.


Version dated: 01/11/2020

Presse Portal

Collection, processing and use of personal data


Processed data categories

Following data categories are processed:

  • Public source contact details: Media name, name, email, address, telephone
  • Contact details for trade fair presentations: Company (department), name, email, address, telephone
  • Press release: Company, name, photos


Processing purposes and legal bases

We, as well as the service providers commissioned by us, process your personal data for the following processing purpose:

    • Provision of information
      (Legal basis: Consent)
    • Advertising
      (Legal basis: Consent)


Also, the above mentioned general data protection notices are valid.


Effective date: 2018-05-14

Rexroth Store

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

  • Communication data (e.g. country, name, company, VAT ID, telephone, E-Mail, address, IP-address), user master data
  • Data backend storage (e.g. product information, prices, request for quote)
  • Contract master data (e.g. business relation, product- resp. contract interest, customer historie, credit assessments)

Processing purposes and legal bases

  • Global customer administration, address management
    (legal base: fulfillment of contractual obligations or pre-contractual measures, overriding interest on internal data exchange between legal entities of Bosch Rexroth and increasing business relationships)
  • Global order handling
    (legal base: fulfillment of contractual obligations)
  • Key performance indicators
    (legal base: overriding on evaluation of our business processes (operational process management))
  • Transfer of data towards CE Partner
    (legal base: overriding interest on the efficient handling of standard product requests)
  • Credit assessments
    We have a overriding interest in performing the credit assessments set forth in this section for the purpose to protect ourselves from bad debts or investments. We might commission companies performing mathematical and statistical analysis to assess the risk of payment default and deliver, within the scope of what is allowed under law, information on the probability of payment defaults. For the assessment, address data may be used, but not exclusively.

In case the result of a credit assessment does not satisfy our requirements, we reserve the right to ask for an assured payment method (e.g. credit card) or to refuse to enter into a contract.

A credit assessment performed by a responsible person with direct access by interface to below listed service providers. In addition, you are entitled to find out about the essential reasons supporting the decision of the respective service provider.

We have commissioned the following service providers with credit assessments:

D-A-CH: Verband der Vereine Creditreform e. V., Hammfelddamm 13, 41460 Neuss

Abroad: Bisnode Deutschland GmbH, Robert-Bosch-Str. 11, 64293 Darmstadt

T&C: https://dc-mkt-prod.cloud.bosch.tech/ch/media/en/documents/legal_notice/en_ch_legal_notice_rexrothstore.pdf

Payment service provider

Depending on the type of payment method you choose in your order process, the payment service providers commissioned by us will transfer the payment data which is needed to process payments (e. g. bank data or data of credit card) to the financial institution charged. Sometimes, payment service providers also collect and process such data as controllers. In that case the data protection notice of the respective payment service provider is valid.

Platform provider/Processor:

Provider: Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, USA

Function: Software as a Service and Data Host of the platform

For further information visit:

Statement Privacy Shield https://www.salesforce.com/ap/company/privacy/

Privacy Statement: https://www.salesforce.com/ap/company/privacy/


Also, the above mentioned general data protection notices are valid.


Effective date: 2022-10-15

Surveys

Collection, processing and use of personal data


Processed data categories

Following data categories are processed:

• Contact data (registration - e.g. first name, surname, country, e-mail, user name)

• Address data (order print media - e. g. first name, surname, address)

• User master data (registration)


Processing purposes and legal bases

We, as well as the service providers commissioned by us, process your personal data for the following processing purposes:

• Provision of Online Offer

(legal basis: fulfillment of contractual obligations)


• Registration

(legal basis: fulfillment of contractual obligations)


• Dispatch of print media referred to assignment (address data)

(legal basis: fulfillment of contractual obligations)


• To identify of faults and for safety reasons

(legal basis: fulfillment of our legal obligations in the area of data security and justified interest in the elimination of malfunctions and the security of our offers)


Also, the above mentioned general data protection notices are valid.


Effective date: 2018-05-14