Privacyverklaring

Blog

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

Internal communication data (e.g. name, e-mail, IP-address)
For public communication: nickname, Avatar
Blog history
User master data

Processing purposes and legal bases

We, as well as the service providers commissioned by us, process your personal data for the following processing purposes:

Provision of this Online Offer (for content requiring registration)
(legal basis: fulfillment of contractual obligations)
Operation of an online community for registered members for purposes of communication among each other and for marketing
(legal basis: fulfillment of contractual obligations)
To identify faults and for safety reasons
(legal basis: fulfillment of our legal obligations in the area of data security and justified interest in the elimination of malfunctions and the security of our offers)
Safeguarding and defending our rights
(legal basis: justified interest on our part for safeguarding and defending our rights)

Deletion

You can delete your user in option “My Settings – Personal – Close Community Account”. This separates your inputs from your primary user and adds these to an anonymized user. Should you have added a personal photo this will be replaced by system by a default Avatar.

Also the above mentioned general data protection notices are valid.

Bosch Rexroth Academy (Learning Management System)

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

Communication data (e.g. name, e-mail, IP-address)
User master data (registration)
Contract master data
Contract payoff and payment data (handling via eShop)
History of training

Processing purposes and legal bases

We, as well as the service providers commissioned by us, process your personal data for the following processing purposes:

Provision of this Online Offer (for content requiring registration)
(legal basis: fulfillment of contractual obligations)
Recording of history of training longer than period of fulfillment of contractual obligation (customer´s wish)
(legal basis: consent)
To identify faults and for safety reasons
(legal basis: fulfillment of our legal obligations in the area of data security and justified interest in the elimination of malfunctions and the security of our offers)
Safeguarding and defending our rights
(legal basis: justified interest on our part for safeguarding and defending our rights)
Contract payoff and payment data
(legal basis: fulfillment of contractual obligations)

Payment service provider

We involve external payment service providers. Depending on the type of payment method you chose in your order process, we will transfer your payment data used for the processing of payments (e.g. bank data or data of credit card) to the financial institution charged with the payment or to payment service providers commissioned by us. Sometimes, payment service providers also collect and process such data as controllers. In that case (payment service providers are data controllers) the data protection notice or privacy policy of the respective payment service provider applies

Also the above mentioned general data protection notices are valid.

Chat

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

Communication data (IP-address; mandatory fields* e.g.: e-mail-address, name, company, address, phone number)

Processing purposes and legal bases

Answering your user requests within the scope of a chat. (legal basis: fulfillment of contractual obligations or pre-contractual measures for your desired contact)
Obtaining feedback in terms of your request. (legal basis: respectively legitimate interest in the improvement of our online offer/products and services)
Implementation of a bot. (legal basis: legitimate interest in creating an anonymous FAQ)
Storage of your mandatory communication data. (legal basis: legitimate interest on increasing our business relations)
Temporarily processing of IP-Address for automated country routing. (legal basis: legitimate interest on the correct answering of your request by forwarding it to an opportune internal contact, if so cross-divisional)

Data transfer and storage

No personal data will be transferred to unauthorized third parties.

Your data will be processed within the Bosch Rexroth organization. We don’t store your data longer than necessary or according to legal retention periods. After finishing the chat, your personal data, the chat communication, resulting support or service request will be assigned in our customer data base, when received.

Also the above mentioned general data protection notices are valid.

Effective date: 2020-09-01

Contact Forms

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

Contact data (mandatory fields* e.g.: e-mail-address, name, telephone, address, country, request) and other non-mandatory information

Processing purposes and legal bases

Provision of information
(legal basis: consideration of interests)
Pick-up service (return shipments)
(legal basis: fulfillment of contractual obligations)
Registration
(legal basis: fulfillment of contractual obligations)
Provision of samples
(legal basis: pre-contractual measure)
Requests for consultation and reparation
(legal basis: justified interest in specific handling of requests)
Literature Orders (MyRexroth)
(legal basis: fulfillment of contractual obligations)

Data transfer and storage

No personal data will be transferred to unauthorized third parties.

Your request, for which your own e-mail system is used if necessary, will be passed to the right contact within the Bosch Rexroth organization.

We don´t store your data longer than necessary respectively referred to legal retention periods.

Also the above mentioned general data protection notices are valid.

ContactLocator

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

Location data (e.g. current position, postal code)

Processing purposes and legal bases

Bosch Rexroth and Partner Area Search
(legal basis: pre-contractual measure or fulfillment of contractual obligations)

Data transfer and storage

Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). By using this service you can –based on your browser- transfer your real location or choose manually any location in offered selection menue. Your data will be transferred only to Google, if your browser basically permits this, you confirm a note of your browser where necessary or you use button „show address list“ in selection menue. If you don´t want that Google Maps receives your data and if so stores or continues to use, you shouldn´t use this service. You can find an overview of API-requirements here: https://developers.google.com/maps/documentation/geolocation/intro?hl=en

Here you can find more information about privacy at Google: https://policies.google.com/privacy?gl=EN&hl=en#infocollect

Information for sharing of location data:
Mozilla Firefox: https://support.mozilla.org/de/kb/does-firefox-share-my-location-websites?redirectlocale=en-US&redirectslug=does-firefox-share-my-location-web-sites

Also the above mentioned general data protection notices are valid.

Customer Relationship Management

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

Communication data (e.g. name, e-mail, telephone, IP-address, address)

Processing purposes and legal bases

Global handling of pre-sales phases for initiation of business relationships
(legal basis: consideration of interests)
Global customer administration, address management (event management)
(legal basis: fulfillment of contractual obligations, consent)
Global order tracking
(legal basis: fulfillment of contractual obligations)
Global After Sales Service
(legal basis: fulfillment of contractual obligations)
Global handling of marketing activities (newsletter)
(legal basis: consent)
Global customer support (ticketing)
(legal basis: fulfillment of contractual obligations or pre-contractual measures)

Data transfer and storage

No personal data will be transferred to unauthorized third parties.

Your recorded data are processed within the Bosch Rexroth organization. We don´t store your data longer than necessary respectively referred to legal retention periods.

Information on joint controller towards data subjects according to Art. 26 para. 2 sentence 2 GDPR

Bosch Rexroth N.V.
Henri-Joseph Genessestraat, 1
1070 Brussels
Belgium

and the parties which are the legal entities of Bosch Rexroth Group (list of the joint controller can be provided on request)

What is the reason for the joint controller?
Within the global customer relationship management, the above-named parties shall cooperate closely. This also applies to the processing of your personal data. The parties have jointly determined the order in which this data will be processed at each stage of the process. They are therefore considered joint controllers for the protection of your personal data within the process stages described below (Art. 26 GDPR). As a data subject within the meaning of the GDPR, you are entitled to the following information from the parties.

For which process stages is there joint controller?
All controller process data of data subjects or prospects collected on fairs/trade shows or other sources as social media channels, web forms and online events. All controllers share the data to generate leads/opportunities and to enable collaborating business strategies and KPIs.

What did the parties agree upon?

As part of their joint controller under data protection law, the above-mentioned parties have agreed which of them will fulfil the respective obligations under the GDPR. This applies in particular to the exercise of the rights of the data subjects (Art. 15 - 21 GDPR) and the fulfilment of the information duties pursuant to Art. 13 and 14 GDPR. This agreement is necessary because the global customer relationship management processes personal data in different process sections and systems operated by either Bosch Rexroth N.V. or one of the parties named within the Annex 1 of the Joint Controller Agreement Global Customer Relationship Management.

Processing activity: Global Customer Relationship Management
Fulfilment of duties by: By the party you initially contacted with your request.

What does this mean for you as a data subject?
Even if there is a joint controller, the parties fulfil the data protection obligations according to their respective responsibilities for the individual processing activities as follows:

Within the joint controller:
All parties according named within the Annex 1 of the Joint Controller Agreement Global Customer Relationship Management are responsible for the processing of personal data.
All parties shall make the information required under Articles 13 and 14 GDPR available to the data subjects in a precise, transparent, comprehensible and easily accessible form in clear and simple language and free of charge. Each party shall provide the other party with all necessary information from its sphere of activity.
The parties shall inform each other immediately of any legal positions asserted by you as a data subject. They shall provide each other with all information necessary to respond to requests for information.
As a data subject, you will always receive the information from the party that you initially contacted. Irrespective of this internal regulation, you can assert your rights against any party directly.

Also the above mentioned general data protection notices are valid.

Effective date 2021-10-26

Enquêtes

Verzameling, verwerking en gebruik van persoonsgegevens

Enquêtes en de evaluatie van de resultaten gebeuren voornamelijk anoniem. Aan het begin van de enquête geven we aan op welke wijze de gegevens worden verzameld en verwerkt.

We verzamelen, verwerken en gebruiken uw persoonlijke gegevens alleen wanneer daarvoor een wettelijke basis bestaat, in overeenstemming met de wetgeving inzake gegevensbescherming en mededingingsrecht of wanneer u aan het begin van de enquête of in de vragenlijst uw toestemming hebt gegeven.

Wij voeren twee soorten onderzoeken uit:

Relationeel onderzoek

Product- en klantenenquêtes bv. via e-mail, SMS, link/QR-code of een offline app naar een vooraf geselecteerde doelgroep (bv. klanten wereldwijd, klanten van een specifieke regio, klanten met interesse in specifieke producten)
Beperkte tijdsperiode (bv. een enquêtelink is 30 dagen beschikbaar, na twee weken krijgt u een herinnering)

Transactioneel onderzoek

Touchpoint-enquêtes (bv. in termen van feedback op websites via feedbackknop direct na serviceactiviteiten, chatvragen, QR-code)
De enquête kan een onbepaalde tijd duren om continu de mening van de klant in de gaten te houden.

Verwerkte gegevenscategorieën

Als de enquête niet anoniem plaatsvindt, worden de volgende gegevenscategorieën verwerkt:

Communicatiegegevens (bv. antwoord-ID, naam, e-mail, telefoon, adres, taal, branche)
Metadata (bv. start- en einddatum enquête, responspercentage)
Locatiegegevens (bv. IP-adres, als u deelneemt via een GPS-compatibel eindapparaat)
Contractuele mastergegevens (bv. contractuele relatie, product- en contractbelang)
Klant geschiedenis
Technische informatie (bv. soort browser, versie van browser, besturingssysteem, apparaat soort, schermresolutie, Flash-versie, Java-ondersteuning, user-agent)

Verwerkingsdoeleinden en rechtsgrond

We verwerken uw gegevens om onze zakelijke relatie te verbeteren en responspercentage te verhogen zodat we toekomstige enquêtes kunnen verbeteren. (wettelijke basis: toestemming.)
Wereldwijde afhandeling van pre-salesfasen voor het aangaan en uitbreiden van zakelijke relaties. (wettelijke basis: legitiem belang bij het aanknopen van nieuwe zakelijke relaties, contact opnemen)
Informatievoorziening. (wettelijke basis: legitiem belang bij correcte afhandeling en doelgericht beantwoording van uw vraag door deze door te sturen naar een geschikte contactpersoon bij Bosch Rexroth, intern bij alle juridische entiteiten)
Wereldwijde interne gegevensuitwisseling tussen juridische entiteiten van Bosch Rexroth. (wettelijke basis: legitiem belang van Bosch Rexroth door het doorsturen van uw gegevens aan een geschikte contactpersoon bij Bosch Rexroth, intern tussen juridische entiteiten)
Evaluatie van Key Performance Indicators. (wettelijke basis: legitiem belang bij de evaluatie van onze bedrijfsprocessen (operationeel procesbeheer))

Gegevensoverdracht en -opslag

Er worden geen persoonlijke gegevens doorgegeven aan onbevoegde derden. Uw geregistreerde gegevens worden verwerkt binnen de Bosch Rexroth-organisatie. We bewaren uw gegevens alleen zolang als nodig is voor het uitvoeren van ons onderzoek en de bijhorende diensten, indien van toepassing worden uw gegevens gekoppeld aan uw klantaccount. We bewaren uw gegevens niet langer dan noodzakelijk is, respectievelijk vermeld in de wettelijke bewaartermijnen.

Ook de bovengenoemde algemene gegevensbeschermingsverklaringen zijn van toepassing.

Ingangsdatum: 21juli 2021

Event Management

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

Communication data (e.g. name, telephone, e-mail, address)

Processing purposes and legal bases

We, as well as the service providers commissioned by us, process your personal data for the following processing purposes:

Global handling of pre-sales phases for initiation of business relationships
(legal basis: balancing of interests)
Global customer administration, address management (event management)
(legal basis: fulfillment of contractual obligations, consent)
Global handling of marketing activities (invitations)
(legal basis: consent)

Also the above mentioned general data protection notices are valid.

Expokat

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

Contact data (registration - e. g. first name, surname, e-mail, user name)
User master data (registration)

Processing purposes and legal bases

We, as well as the service providers commissioned by us, process your personal data for the following processing purposes:

Provision of Online Offers
(legal basis: fulfillment of contractual obligations)
Registration
(legal basis: fulfillment of contractual obligations)
To identify faults and for safety reasons
(legal basis: fulfillment of our legal obligations in the area data security and justified interest in the elimination of malfunctions and the security of our offers)

Also the above mentioned general data protection notices are valid.

First Level Support

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

Communication data (e.g. name, e-mail, telephone, address)

Processing purposes and legal bases

Customer support
(legal basis: fulfillment of contractual obligations)

Also the above mentioned general data protection notices are valid.

Hydraulics Blog

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

Subscription: e-mail
Comment function: name, e-mail
Inputs of employees: name

Processing purposes and legal bases

We, as well as the service providers commissioned by us, process your personal data for the following processing purpose:

Provision and exchange of information
(legal basis: consent)

Also the above mentioned general data protection notices are valid.

Integrated Catalog System

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

Communication data (e.g. name, telephone, e-mail, address, IP-address)
User master data

Processing purposes and legal bases

We, as well as the service providers commissioned by us, process your personal data for the following processing purpose:

Provision of product configurations
(legal basis: justified interest in failure-free and error-free receipt of requested documents)

Also the above mentioned general data protection notices are valid.

Newsletter

Within the scope of our Online Offers you can sign up for newsletters. We provide the so-called double opt-in-option, which means that we will only send you a newsletter via email, mobile messenger, SMS or push notification after you have explicitly confirmed the activation of the newsletter service to us by clicking on the link in a notification. In case you wish to no longer receive newsletters, you can terminate the subscription at any time by withdrawing your consent. You can withdraw your consent to email newsletters by clicking on the link, which is sent in the respective newsletter mail, or in the administrative settings of the Online Offer. Alternatively, please contact us via the contact details provided in the Contact section.

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

Contact data (mandatory fields* e.g.: name, company, e-mail address, department, function, address, country) and other non-mandatory fields
Tracking-/profiling data ( e. g. e-mails: has been sent a marketing mail + if mail server + received the mail + timestamp, has opened a mail + timestamp, has clicked a mail + timestamp; websites: the page view + timestamp, the form submission + fields submitted + timestamp)

Processing purposes and legal bases

We, as well as the service providers commissioned by us, process your personal data for the following processing purpose:

Product-marketing and optimization of our services
(legal basis: consent)

Also the above mentioned general data protection notices are valid.

Effective date: 2020-11-01

ODIN

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

Communication data: name, e-mail, telephone, address, user-ID

Processing purposes and legal bases

Customer support
(legal basis: fulfillment of contractual obligations)
Registration
(legal basis: contract)

Data transfer and storage

No personal data will be transferred to unauthorized third parties.

Your request, for which your own e-mail system is used if necessary, will be passed to the right contact within the Bosch Rexroth organization.

We don´t store your data longer than necessary respectively referred to legal retention periods.

Also the above mentioned general data protection notices are valid.

Press Portal

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

Contact data public sources: media name, name, e-mail, address, telephone
Contact data at fairs: company (department), name, e-mail, address, telephone
Press notes: company, name, photos

Processing purposes and legal bases

We, as well as the service providers commissioned by us, process your personal data for the following processing purposes:

Provision of information
(legal basis: consent)
Advertising
(legal basis: consent)

Also the above mentioned general data protection notices are valid.

Rexroth Store

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

Communication data (e.g. country, name, company, tax number, user name, telephone, e-mail, address, IP-address)
Contract master data (contractual relationship, product- and contract interest)
Customer history
Contract payoff and payment data
Transaction data
Information data (of third parties e.g. of public registers)

Processing purposes and legal bases

Provision of an Online Offer
(legal basis: fulfillment of contractual obligations)
Global customer administration, address management
(legal basis: fulfillment of contractual obligations, consent)
Global order tracking
(legal basis: fulfillment of contractual obligations)
Global handling of marketing activities (newsletter)
(legal basis: consent)

Kredietbeoordelingen

Wij hebben een legitiem belang bij het uitvoeren van de in deze rubriek vermelde kredietbeoordelingen om ons te beschermen tegen oninbare vorderingen of investeringen. Wij kunnen opdracht geven aan bedrijven die wiskundige en statistische analyses uitvoeren om het risico van wanbetaling te beoordelen en, binnen de grenzen van wat wettelijk is toegestaan, informatie te verstrekken over de waarschijnlijkheid van wanbetaling. Voor de beoordeling kunnen adresgegevens worden gebruikt, maar niet uitsluitend.

Indien het resultaat van een kredietbeoordeling niet aan onze eisen voldoet, behouden wij ons het recht voor om een verzekerde betalingsmethode (bijv. creditcard) te vragen of het sluiten van een contract te weigeren.

Betalingsdienstaanbieder

Afhankelijk van het type betaalmethode dat u in uw bestelproces kiest, geven de door ons ingeschakelde betaaldienstverleners de voor de verwerking van de betalingen benodigde betalingsgegevens (bijv. bankgegevens of gegevens van de creditcard) door aan de in rekening gebrachte financiële instelling. Soms verzamelen en verwerken betalingsdienstaanbieders dergelijke gegevens ook als voor de verwerking verantwoordelijken. In dat geval is de mededeling inzake gegevensbescherming van de respectieve betalingsdienstaanbieder van toepassing.

Privacyverklaring van Adyen: https://docs.adyen.com/legal/terms-conditions#9confidentialityprivacyandcompliance

Platformprovider/Verwerker:

Aanbieder: Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, VS.

Functie: Software as a Service en datahost van het platform

Ga voor meer informatie naar:

Verklaring Privacy Shield: https://c1.sfdcstatic.com/content/dam/web/en_us/www/documents/legal/Agreements/EU-Data-Transfer-Mechanisms-FAQ.pdf

Privacyverklaring: https://www.salesforce.com/ap/company/privacy/

Ook de hierboven vermelde algemene mededelingen inzake gegevensbescherming zijn van toepassing.

Effectief met ingang van 2021-12-03

Also the above mentioned general data protection notices are valid.

Privacyverklaring

Algemene Informatie Online Aanbod

1. Bosch Rexroth N.V. respecteert uw privacy

2. Verantwoordelijke

3. Verzameling, verwerking en gebruik van persoonsgegevens

4. Community's

5. Gebruik van cookies

6. Sociale plug-ins

7. Apps

8. YouTube

9. Communicatiemiddelen op socialemediaplatforms

10. Externe links

11. Veiligheid

12. Rechten van gebruikers

13. Wijzigingen in de kennisgeving over gegevensbescherming

14. Contact