General information about our online offering
Bosch Rexroth Schweiz AG (hereinafter referred to as “Bosch Rexroth Schweiz AG” or “We” or “Us”) appreciates your visit to our website and mobile applications (collectively also “Online Offering”) and your interest in our company and our products.
1. Bosch Rexroth Schweiz AG respects your privacy
The protection of your privacy when processing personal data as well as the security of all business data is important to us and we take into account in the course of our business processes. We process personal data collected during your visit to our Online Offerings confidentially and only in accordance with the statutory provisions.
Data protection and information security are part of our corporate policy.
2. Controller
The controller in respect of the processing of your data is Bosch Rexroth Schweiz AG. Exceptions are explained in this privacy notice.
Our contact details are as follows:
Bosch Rexroth Schweiz AG
Hemrietstrasse 2
8863 Buttikon, Switzerland
Management:
Norbert Renz, Managing Director
Board of Directors:
Dr Georges Knobel (Chairman of the Board)
Roland Bittenauer
Ute Lepple
René Gross
Your contact at Bosch Rexroth Schweiz AG
Email:
info@boschrexroth.ch
Telephone: 0041554646111
Commercial register/company identification no.
CHE-105.739.900 HR
VAT no.
CHE-105.739.900 VAT
3. Collection, processing and use of personal data
3.1 Categories of data processed
The following categories of data are processed as a minimum:
• Communication data (e.g. name, telephone, e-mail, address, IP address)
For further details, please refer to the relevant information listed below.
3.2 Principles
Personal data is any information relating to an identified or identifiable natural or legal person which is an expression of a person's identity, such as names, addresses, telephone numbers, email addresses and contractual user master data.
We only collect, process and use personal data (including IP addresses) if there is a legal basis for doing so or if you have given us your consent in this regard, e.g. during registration.
3.3 Processing purposes and legal bases
We and the service providers commissioned by us process your personal data for the following processing purposes:
3.3.1 Provision of this Online Offering
(Legal bases: Legitimate interest on our part in direct marketing, as long as this is done in accordance with the provisions of data protection and competition law and/or implementation of pre-contractual measures and/or contract fulfilment).
3.3.2 To identify faults and for security reasons
(Legal bases: Compliance with our legal obligations in the field of data security and legitimate interest in the elimination of disruptions and the security of our offerings).
3.3.3 Self-advertising and third-party advertising as well as market research and reach measurement to the extent permitted by law or based on consent
(Legal bases: Consent legitimate interest on our part in direct marketing, as long as this is done in accordance with the provisions of data protection and competition law).
3.3.4 Safeguarding and defending our rights
(Legal basis: Legitimate interest on our part in asserting and defending our rights.)
For further details, please refer to the relevant information listed below.
3.4 Registration
Prior registration may be required to use some services.
During registration, we collect the personal data required for the use of the service (e.g. first name, last name, email address) and, if necessary, further data on a voluntary basis. We mark mandatory information with an *.
The data you provide in the process will only be stored for the respective registration process and will only be used to carry out the services provided. For further details, please refer to the relevant information listed below.
Please take note of the ‘Terms of Registration and Use for Bosch Rexroth Schweiz AG Services’.
3.5 Log files
Every time you use the Internet, certain information is automatically transmitted by your Internet browser and stored by us in what are known as log files.
We store the log files for a short period of time in order to identify faults and for security reasons (e.g. to investigate attempted attacks) and then delete them. Log files which must be retained for longer for evidentiary purposes are exempt from deletion until a final conclusion on the relevant incident has been reached, and they may be passed on to investigating authorities in certain cases.
Log files are also used for analysis purposes (without an IP address or without a complete IP address) subject to the conditions of the section ‘Self-advertising and third-party advertising as well as market research and reach measurement to the extent permitted by law or based on consent’.
The following information in particular is stored in the log files:
• IP address (Internet Protocol address) of the terminal device from which the Online Offering is accessed
• Internet address of the website from which the Online Offering was accessed (known as the origin or referrer URL)
• Name of the service provider through which the Online Offering is accessed
• Names of the files or information accessed
• Date, time and duration of access
• Transmitted data volume
• HTTP status code (e.g. request successful or request failed)
3.6 Children
This information does NOT apply for children under the age of 16.
3.7 Transfer of data to other controllers
As a matter of principle, we will only transfer your personal data to other controllers if this is necessary for contract fulfilment, if we or the third party have a legitimate interest in such transfer or if we have your consent to do so. For details of the legal bases, please refer to the section ‘Processing purposes and legal bases’. Third parties may also include other companies in the Bosch Group. If data is transferred to third parties on the basis of a legitimate interest, this will be explained in this privacy notice.
In addition, data may be transferred to other controllers if we are obliged to do so by law or in accordance with an enforceable official or judicial order.
3.7.1 Service providers (general)
We commission external service providers with tasks such as sales and marketing services, contract management, programming, data hosting and hotline services. We have carefully selected these service providers and we monitor them regularly, in particular in respect of their careful handling and safeguarding of the data stored by them. All service providers are obliged by us to maintain confidentiality and to comply with legal requirements. Service providers may also include other companies in the Bosch Group.
3.8 Transfer to recipients outside Switzerland
We also may transfer personal data to recipients who are based outside Switzerland in so-called third countries. In this case, we ensure that the recipient either has an adequate level of data protection or has your consent for the transfer of the data before it is passed on.
You can obtain from us an overview of the recipients in third countries and a copy of the specific arrangements which have been agreed to ensure an adequate level of data protection. Please use the information in the ‘Contact’ section for this purpose.
3.9 Duration of storage, retention periods
In principle, we store your data for as long as necessary to provide our Online Offering and the associated services, or for as long as we have a legitimate interest in continuing to store it (e.g. we may still have a legitimate interest in postal marketing even after we have fulfilled our contractual obligations). We erase your personal data in all other cases, with the exception of data which we must continue to store in order to comply with legal obligations (e.g. we are obliged to retain documents such as contracts and invoices for a certain period of time due to the retention periods laid down in tax and commercial law).
3.10 Data processing on the basis of other legal provisions
We collect data on the basis of other legal provisions. For example, these include regulations for export control, EU regulations (terrorist list screening), military, known consignors (Air Cargo Security Act (Luftfrachtsicherheitsgesetz)), taxes, ILSG*, general equality law, labour law and much more. We handle the data in accordance with the relevant legal provisions and in line with the retention obligations laid down therein. Personal data is erased immediately after the end of the retention period.
4. Communities
We offer you the opportunity to become a member of one of our communities (such as the ctrlX AUTOMATION Community, myBODAS Community, Blogs).
There you can register, create a user profile and communicate with other members. We will only use the data you provide there for the relevant community and subscribed product information within the framework of the declaration of consent you have given there. You can revoke this consent for the future at any time via your user profile. Alternatively, please contact us using the details in the Contact section.
Via an input mask in the respective community, you have the option of choosing whether individual details of your user profile are to be published to all members of the community or only to your "community friends", or whether they are to remain private.
All other data you generate in the communities, e.g. by posting questions or pictures, is automatically publicly accessible and linked to your user profile, however.
What are known as private communities, where only registered members can enter the community and see the content, are an exception to this.
Typical community elements in which community members interact and/or generate content include, for example, forums, blogs, tribal knowledge bases (Wiki), questions and answers, and idea exchange.
5. Use of cookies
Cookies and tracking tools may be used as part of the provision of our Online Offering.
Cookies are small text files which can be stored on your terminal device when you visit an Online Offering.
Some of our pages only use technical cookies. No cookie manager dialogue is used on these pages.
Tracking is possible using various technologies. We process information within the context of pixel technology or log file analysis in particular. A cookie manager dialogue is used on these pages.
5.1 Categories
We distinguish between cookies which are absolutely necessary for the technical functions of the Online Offering as well as cookies and tracking tools which are not absolutely necessary for the technical functioning of the Online Offering.
In principle, it is possible to use the Online Offering without cookies which do not serve technical purposes.
5.1.1 Technical cookies
By ‘technical cookies’ we mean cookies without which the technical provision of the Online Offering cannot be guaranteed. For example, this includes cookies which store data to ensure that video or audio content can be played properly.
These cookies are deleted at the end of your visit.
5.1.2 Non-technical cookies and tracking tools
We only use these cookies and tracking tools if you have given us your prior consent in each case. We divide these cookies and tracking tools into two sub-categories:
5.2 Marketing cookies and tracking tools
- General
The use of marketing cookies and tracking tools enables us and our partners to show you interest-based offers based on an analysis of your usage behaviour.
- Statistics:
We use statistics tools to measure the number of pages you view, for example.
- Conversion tracking:
Our conversion tracking partners place a cookie on your computer (‘conversion cookie’) if you have reached our website via an ad by the partner in question. These cookies usually expire after 30 days. If you visit certain pages of ours and the cookie has not yet expired, we and the respective conversion tracking partner can see that a certain user has clicked on the ad and therefore been redirected to our page. The information obtained using the conversion cookie is used to compile conversion statistics and to record the total number of users who clicked on the relevant ad and were redirected to a page tagged with a conversion tracking tag.
- Social plugins
Content and services from other providers (e.g. Facebook, Twitter), which in turn may in turn use cookies and active components, are integrated into some pages of our Online Offering. You can find more information on social plugins in the section ‘Social plugins’.
- Retargeting
These tools create usage profiles using advertising cookies or third-party advertising cookies, what are known as web beacons (invisible graphics also called pixels or tracking pixels) or similar technologies. These are used for interest-based advertising and to control the frequency at which the user sees certain ads. The controller in respect of the processing of data associated with the tools is the relevant provider. The providers of the tools may also pass on information to third parties for the aforementioned purposes if necessary. Please take note of the relevant provider’s privacy notice in this regard.
- Cross-device tracking
This involves creating a pseudonymous profile for the user based on a pseudonymous user ID with information from the use of various devices.
Please note that when using the tools, your data may be transferred to recipients outside of Switzerland where there is no adequate level of data protection in accordance with the GDPR (e.g. USA) if necessary. Details of this can be found in the following description of the individual marketing tools.
5.2.1 Name: Optimizely
Provider: Optimizely Inc.; 631 Howard Street, Suite 100; San Francisco, CA 94105
Function: The cookie can track how users have behaved across pages and is used to improve the personalised user experience
Storage period: 1 year or until revoked
For more information, please visit:
https://help.optimizely.com/Set_Up_Optimizely/Cookies_and_localStorage_in_the_Optimizely_snippet
https://help.optimizely.com/Privacy_and_Data_Protection_Controls
5.2.2 Name: Google Analytics
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Function: To analyse user behaviour (page views, number of visitors and visits, downloads), create pseudonymous user profiles based on cross-device information on logged-in Google users (cross-device tracking), enrich pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking and retargeting in conjunction with Google Ads
5.2.2.1 Name: Google Doubleclick
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Function: Placement and optimisation of user-relevant ads, remarketing, conversion tracking
For further information, please visit: https://www.google.com/intl/de/policies/
5.2.2.2 Name: Google Ads
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Function: Placement of ads, remarketing, conversion tracking
For more information, please visit: https://adssettings.google.com/authenticated
5.2.3 Name: Tealium and Tealium Audience Stream
Provider: TEALIUM Inc, 9605 Scranton Rd. Ste. 600, San Diego, CA 92121, USA, +1 (858) 779-1344
Function: Management of website tags via an interface, integration of program codes on our webpages. Tool to support campaign planning and analysis based on tracking profiles and buying behaviour on own websites.
Storage period: 1 year or until revoked
5.2.4 Name: New Relic
Provider: New Relic Inc. 111 SW 5th Ave 2700, Portland, OR 97204
Function: Measurement of website availability and downtime
5.2.5 Name: LinkedIn Pixel Insight Tag
Provider: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland
Function: LinkedIn processes your personal data to create campaign reports and track conversions, click events and targeted advertising outside of our websites (retargeting) based on URLs, referrer URLs and IP addresses, shortened or hashed (for cross-device retargeting), devices and browser properties (user agent) and timestamps. We do not receive any personal data concerning you from LinkedIn, only anonymised campaign reports on website audience and ad performance.
LinkedIn storage period: Pseudonymisation after 7 days, permanent erasure after 180 days
For more information, please visit: https://www.linkedin.com/legal/privacy-policy
5.2.6 Name: HubSpot Analytics
Provider: HubSpot Ireland Limited, One Dockland Central D1, Dublin, Ireland
Marketing automation tool. To generate and qualify leads, we use contact and content IDs within our web forms which allow us to identify you and perform visitor stitching, conversion tracking and retargeting.
For further information, please visit: https://www.hubspot.de/data-privacy/privacy-shield, https://legal.hubspot.com/de/dpa and https://legal.hubspot.com/de/privacy-policy
5.2.7 Name: Percolate Analytics/Insights
Provider: Percolate Inc. 197 Grand Street, Floor 2, New York, NY 10013, USA
Function: Processing of social media posts (e.g. LinkedIn, Facebook, Twitter, Instagram, Youtube) for simple reach measurement.
5.3 Management of cookies and tracking tools
You can manage your cookie and tracking tool settings in your browser settings and/or in our privacy settings:
Please note: The settings you select only apply to the browser you are using.
5.3.1 Disabling all cookies
If you would like to disable all cookies, please go to your browser settings and disable the use of cookies. Please note that this may impair the functionality of the website.
5.3.2 Management of your settings in respect of non-technical cookies and tracking tools
When you visit our webpages, you will see a cookie banner asking you whether or not you consent to the use of convenience cookies and marketing cookies or tracking tools.
In our privacy settings, you can withdraw consent you have already given with effect for the future or give us your consent at a later date.
6. Social plugins
We use what are known as social plugins for various social media networks in our Online Offering; these are described individually in this section.
When using the plugins, your Internet browser establishes a direct connection with the servers of the respective social network. This provides the respective provider with the information that your internet browser has accessed the corresponding page of our Online Offering, even if you do not have a user account with the provider or are not currently logged in to it. Log files (including the IP address) are transmitted by your Internet browser directly to the respective provider’s server and may be stored there. The provider or its server may be located outside of Switzerland the EU or the EEA (e.g. in the USA).
The plugins are independent extensions of the social media network providers. We therefore have no influence over the scope of the data collected and stored by the social media network providers via the plugins.
With regard to the purpose and scope of the collection, further processing and use of the data by the social media network, as well as your rights in this regard and options as regards settings for the protection of your privacy, please refer to the respective social media network’s privacy notice.
If you do not want the providers of the social media networks to receive data about this Online Offering and possibly store or make further use of it, you should not use the respective plugins.
6.1 Plugins from Facebook
Facebook is operated by Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”). An overview of Facebook’s plugins and their appearance can be found here: http://developers.facebook.com/plugins; information on data protection at Facebook can be found here: http://www.facebook.com/policy.php.
6.2 Plugins from Twitter
Twitter is operated by Twitter Inc, 1355 Market St, Suite 900, San Francisco, CA 94103, USA and Twitter International Company, One Cumberland Place, Fenian Street Dublin 2, D02 AX07 Ireland (“Twitter”). An overview of Twitter’s plugins and their appearance can be found here: https://developer.twitter.com/; information on data protection at Twitter can be found here: https://twitter.com/privacy.
6.3 Plugins from Pinterest
Pinterest is operated by Pinterest Europe Ltd, Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland. (“Pinterest”). An overview of Pinterest’s plugins and their appearance can be found here: https://developers.pinterest.com/tools/widget-builder/; information on data protection at Pinterest can be found here: https://about.pinterest.com/de/privacy-policy.
6.4 Plugins from Instagram
Instagram is operated by Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Instagram”). An overview of Instagram's plugins and their appearance can be found here: http://blog.instagram.com/post/36222022872/introducing-instagram-badges; information on data protection at Instagram can be found here: https://help.instagram.com/155833707900388/.
6.5 Email to a friend
Emails you send in this way are only stored until the transmission process is completed; they are then erased.
6.6 Share Button
Only when you actively click on the share button will data be sent to the operators of the social media channels. No data is sent to the operators of the social media channels beforehand — not even in anonymised form.
7. Use of our mobile apps
In addition to our websites, we also offer mobile applications (“apps”) which you can download to your mobile device. In addition to the data collected on websites, via our apps we collect further personal data arising specifically from the use of the respective app. However, this only happens if you have given us your consent in each case.
If our apps process personal data that deviates from this privacy policy, please refer to the relevant offerings listed below for further information.
7.1 Processing of the advertising identifier/advertising ID
For advertising purposes, we use what is known as the ‘Advertising Identifier’ (IDFA) for devices with the iOS operating system and what is known as the ‘Advertising ID’ for those with Android, if you have given your consent. These are non-permanent identification numbers for a specific end device, which are provided by iOS or Android. The data collected via these is not linked to any other device-related information. We use the identification numbers to enable us to provide you with personalised advertising and analyse your usage. If you activate the ‘no ad tracking’ option in the iOS settings under ‘Privacy’ - ‘Advertising’ or select the option ‘Disable interest-based advertising’ on Android under ‘Google Settings’ - ‘Advertising’, we can only take the following measures: Measuring your interaction with banners by counting the number of times a banner is displayed without being clicked (‘frequency capping’), click-through rate, detection of unique usage (‘unique user’) as well as security measures, fraud prevention and troubleshooting. You can delete the IDFA or the Advertising ID in the device settings at any time (‘Reset Ad ID’); a new identification number is then created, which is not merged with the previously collected data. Please note that you may not be able to use all the functions of our app if you restrict the use of the respective identification number.
7.2 Data processing by App Store operators
We do not collect any data, and our responsibility does not extend to the transmission of data such as user names, email addresses and individual device identification numbers to an app store (e.g. Google Play by Google, App Store by Apple, Galaxy App Store by Samsung) when downloading the respective app. We have no influence over this data collection and any further processing by the App Store as the controller.
8. YouTube
This Online Offering uses the YouTube video platform, which is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“YouTube”). YouTube is a platform that enables the playback of audio and video files.
When you view a corresponding page of our website, the embedded YouTube player establishes a connection with YouTube so that the video or audio file can be transmitted and played back. Data is also transferred to YouTube, as the Controller, in the process. We are not responsible for the processing of this data by YouTube.
For more information on the scope and purpose of the data collected, on further processing and use of the data by YouTube, on your rights and the data protection options you can choose from, please refer to YouTube's privacy notice.
9. Communication tools on social media platforms
We use communication tools on our pages on social media platforms (e.g. Twitter) to process messages which you send to us via the social media platform and to be able to offer you support.
If you send us a message via a social media platform, the message (and possibly other data we receive from the social media platform provider with the message, such as your name and file attachments) will be processed by us in order to handle your query. In addition, we may analyse the data in aggregated and anonymised form to better understand the use of our social media platforms.
The personal data you provide to us may be transferred to the Bosch legal entity responsible for the query (for example, if your query relates to a product which another Bosch legal entity distributes). The legal basis for this type of processing results from our legitimate interests (point (f) of Article 9 revGDPR) or any existing contractual relationships, if applicable (point (b) of Article 31 revGDPR). Your data will be erased 180 days after receipt of your message at the latest.
10. External links
Our Online Offering may contain links to third-party websites, i.e. providers not affiliated with us. After you click on the link, we no longer have any influence over the collection, processing and use of any personal data transmitted to the third party once the link is clicked (such as the IP address or the URL of the page on which the link is located) because, naturally, the behaviour of third parties is beyond our control. We accept no responsibility for the processing of such personal data by third parties.
11. Security
Our employees and the service providers commissioned by us are obliged to maintain confidentiality and to comply with the provisions of the applicable data protection laws.
We take all necessary technical and organisational measures to ensure an adequate level of protection and to protect the data we hold about you, in particular against the risks of accidental or unlawful destruction, manipulation, loss, alteration, unauthorised disclosure or unauthorised access. Our security measures are constantly being improved in line with technological developments.
12. User rights
Please use the information in the ‘Contact’ section to assert your rights. When doing so, please ensure that we are able to clearly identify you.
Right of information and access
You have the right to information from us about the processing of your data. To do this, you can exercise a right of access in relation to the personal data concerning you which we are processing.
Right to rectification and erasure
You can demand that we rectify incorrect data and — provided that the legal requirements are met - that we complete or erase your data. This does not apply to data which is required for billing and accounting purposes or that is subject to the legal obligation to retain data. However, the processing of such data will be restricted insofar as access to it is not required (see below).
Restriction of processing
You can demand that we restrict the processing of your data — provided that the legal requirements are met.
Objection to direct marketing:
You can also object to the processing of your personal data for advertising purposes (‘advertising objection’) at any time. Please take into account that for organisational reasons, there may be an overlap between your objection and the use of your data within the scope of a campaign which is already running.
Objection to data processing with a ‘legitimate interest’ as the legal basis
You also have the right to object to data processing by us at any time, insofar as this is based on the legal basis of a ‘legitimate interest’. We will then stop processing your data unless we can demonstrate — in accordance with the legal requirements — compelling legitimate grounds for further processing which override your rights.
Withdrawal of consent
If you have given us consent to process your data, you can withdraw this consent at any time with effect for the future. The lawfulness of the processing of your data prior to withdrawal remains unaffected.
For subscriptions, consent is withdrawn via the link provided in the subscription, in the administrative settings of the respective Online Offering if applicable. Alternatively, please contact us using the details in the ‘Contact’ section.
12.1 Right to lodge a complaint with the supervisory authority
You have the right to lodge a complaint with a data protection authority. You can contact the data protection authority responsible for your place of residence or your federal state, or the data protection authority responsible for us. This is:
Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1
CH-3003 Bern
Phone: +41 58 462 43 95
Fax: +41 58 465 99 96
https://www.edoeb.admin.ch/edoeb/de/home.html
13. Amendment of the privacy notice
We reserve the right to change our security and data protection measures insofar as this is necessary due to technical development. In such cases, we will also amend our information on data protection accordingly. Please therefore take note of the current version of our privacy notice.
14. Contact
If you would like to contact us, you can reach us at the address given in the responsible person section.
To exercise your rights and to report data privacy incidents, use the following link:
https://www.bkms-system.net/bosch-datenschutz
For suggestions and complaints regarding the processing of your personal data, we recommend that you contact our data protection officer at the following address:
Data protection and information security
Group Data Protection Officer
Information Security and Data Protection Department (C/ISP)
Robert Bosch GmbH
PO Box 30 02 20
DE-70442 Stuttgart
Data Protection Officer email:
DPO@bosch.com
Version dated: 08/20/2024
