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Insight
Ready to defeat downtime
It’s a universal challenge for machine users and plant operators alike: the availability of your equipment and its impact on productivity and profit. Here, we look at some of the big issues that affect the industry and offer a solution that can make all the difference.
Downtime, and in particular unplanned downtime caused by machine failure, is a major issue for businesses. Unscheduled stoppages can result in huge revenue losses and disappointed customers, not to mention the inconvenience and the man-hours required to resolve the problem.
In the manufacturing industry, for instance, it’s thought that downtime costs factories at least 5% of their productivity capacity, but for many it’s as high as 20%. However, an estimated 80% of industrial facilities are unable to accurately estimate their total downtime cost (TDC). (Source: blog.isa.org)
The cost of unforeseen costs
Of course, lost revenue from a reduction in productivity isn’t the only cost associated with machine failure. There’s also the cost of repairing the machine to think about, as well as the cost of the resource that has to organize the repair – and in a worst-case scenario where the damage is irreparable, a machine replacement, which can be enormously expensive.
Machines that are not performing as efficiently as they should, not only have a financial cost, but also a cost to the environment: a crucial issue for companies that are concerned about their sustainability.
Service as a solution
If you recognize these issues as being concerns for your business, the good news is that there is a solution. In light of the potential impact on profit and productivity, it may be time for you to consider a service provider that can address all of these problems and reduce the risk.
What to look for in a service provider
Ideally, a rapid and reliable delivery of spare parts, built to original standards and fitted by designated on-site specialists who are familiar with local conditions. You may also consider remote service calls and online diagnostics, as they can help you further cut costs and reduce downtime. A good service partner can also help modernize your existing machines, network them and deliver increased energy efficiency and productivity across machines and technologies.
The original. Ready to keep you moving
Rexroth Service offers you all the above and more. We safeguard the highest availability and productivity of your machines along the complete life cycle, reducing downtime, increasing machine efficiency, making your business more sustainable, and saving you time and money.
Nothing is more expensive than the supposedly cheapest solution: this is especially true when it comes to spare parts and their professional installation and commissioning. That’s why we only use original spare parts from series production, as only they meet documented performance standards and service life values. This protects you from counterfeit products that don’t meet the technical specifications, don’t maximize your machines’ performance and can even cause costly damage to your machinery.
Of equal importance are the skills and experience brought to you by our field service experts. Our on-site experts and certified service partners have a deep understanding of drive and control technologies and know the requirements of your industry. They also have extensive software expertise that enable them to diagnose and troubleshoot problems for you quickly. Your repairs are then carried out using only original parts, which means we can take full responsibility for the warranty on the repaired and remanufactured components and modules.
If you’re operating older machines, you may have already experienced difficulties identifying the components for replacement. This common problem is exacerbated if the machine manufacturer can no longer be reached. In this instance, our helpdesk can provide you with support enabling identification by telephone, video link or email. Our Digital Service App helps maintenance staff quickly identify many components by photographing the nameplate or scanning a code. The app then retrieves the exact configuration, including software versions, of the corresponding component and displays the price and delivery time in our eShop.
For your additional piece of mind, we guarantee spare parts for 10 years. We can even guarantee the provision of a successor product that’s compatible in performance and function. It’s worth considering our choice of service contracts too, such as the Long Life Service, which ensures the supply of components that have been discontinued for a long time.
As well as supporting Bosch Rexroth and Hägglunds products and solutions, we can also support the former brands Brueninghaus Hydromatik, Lohmann & Stolterfoht, Mannesmann Rexroth, Rexroth Indramat, Indramat, Deutsche Star and Bosch Automation.
Fast and reliable
Faults don’t work to a timetable, so our service team is available around the clock – offering you support by phone, video or email. In the case of diagnoses, by previous agreement with you, our specialists can control your machines remotely and rapidly analyze errors. In many cases, they can quickly solve your software problems online.
We coordinate cross-technology work independently, so you have one point of contact for all tasks. Our service specialists only finish their work when your problem has been solved. They have access to the application know-how of all Bosch Rexroth’s employees and solve even complex tasks with the resources of a global company that’s been operating for over 225 years. When time is of the essence, our service contracts guarantee defined response times for field service and initial parts deliveries.
Global and local
Wherever your business operates, you can be confident that we’re never far away. Afterall, we’re present in more than 80 countries and supplement our service network with certified service partners. Our specialists work worldwide according to uniform standards and processes, which means you can always expect the highest levels of service.
Our on-site service specialists know how you operate and speak your language. They’ll be with you quickly and will respond flexibly to your requirements. They have direct access to an immense pool of expertise and can call in specialists from different areas as needed. Regional spare parts warehouses and production plants ensure fast spare parts deliveries.
Sustainable
Whether you’re looking for greater resource efficiency through energy savings or to modernize your older machines and future-proof your production – we can help you meet your sustainability goals.
Our energy experts can analyze and quantify your energy efficiency potential and implement improvements on the relevant machines. When it comes to modernizing or retrofitting your machines, our specialists take control of project management and implementation right through to recommissioning. We can also offer you complete product overhauls, enabling you to conserve valuable resources and lower costs.
If you’re looking to unlock the potential of Industry 4.0 and the factory of the future, we can take over the retrofitting of your existing machines. By installing IoT gateways, our service staff can also provide IoT upgrades without interfering with your machine controls.
Sustainability also means avoiding production downtime by continuously collecting and analyzing your operational data through condition monitoring, detecting wear and errors before they lead to a shutdown. This means any necessary work can be identified and carried out during your planned production breaks. As a partner, we can handle your edge and cloud-based condition monitoring and use machine learning algorithms for preventive analytics. As part of the Online Diagnostics Network (ODiN) service, our specialists equip your systems with appropriate sensor technology and analyze all your operating data. This enables them to regularly create a health report for you with recommendations for future action.